OCHN Responsibilities

• Determine your eligibility to receive public mental health services and assist you in the access process.
• Link you to the OCCMHA core service provider agency of your choice.
• Ensure you receive the best public mental health services, based on evidence-based practices and treatments plans.
• Make certain your feelings and questions are heard duringthe Person-Centered Planning (PCP) process so that your medical needs, life goals, and aspirations are met.
• Explain service and treatment plans in a way that is easy to understand.
• Supply you with valuable Recipient Rights and Customer Service handbooks, outlining the protection of “Your Rights” as mandated by Michigan’s Mental Health Code.
• Investigate a recipient rights complaint through the Office of Recipient Rights or SUD Recipient Rights officer if it is believed that your rights have been violated.

Member Rights and Responsibilities

As a person served by OCHN, you have the right to:

• Receive information about OCHN, its services, its practitioners and providers, and member rights and responsibilities.
• Be treated with respect and recognition of your dignity and right to privacy.
• Participate with practioners in making decisions about your health care.
• A candid discussion of appropriate or medically necessary treatment options for your conditions, regardless of cost or benefit coverage.
• Voice complaints or appeals about OCHN or the care it provides.
• Make recommendations regarding OCHN's member rights and responsibilities policy.

As a person served by OCHN, you have the responsibility to:

• Supply information (to the exten possible) that OCHN and its practioners adn providers need in order to provide care.
• Follow plans and instructions for care that you have agreed to with your practitioners.
• Understand your health problems and participate in developing mutually agreed-upon treatement goals, to the degree possible.